Refund Policy
At KONCEPTWISE DIGITAL MEDIA PRIVATE LIMITED, we are committed to customer satisfaction and transparency regarding refunds for purchases made through our platform. Please read the terms below for information about our refund policy.
Eligibility for Refunds
- Refund requests must be initiated within 7 calendar days of your original purchase date.
-
Refunds are considered for the following reasons:
- Technical issues where our product consistently fails to function as advertised, and issues are unresolved after contact with our support team.
- Non-delivery of promised features or core functionalities outlined in your plan or product description.
- No refunds will be provided for change of mind, non-usage of the service, or dissatisfaction with minor issues resolvable by our support team.
- Fees for custom setup, integrations, or one-time services may be non-refundable unless explicitly specified under your agreement.
- Requesting a refund for prepaid packages, unused service balance, or subscription downgrades is only permissible within the 7-day window.
Refund Process
- To request a refund, contact our support team at KONCEPTWISE DIGITAL MEDIA PRIVATE LIMITED from your registered account email, including your order details and reason for refund.
- Refund requests must be submitted within the eligibility period.
- We will review your request and may ask for additional details or offer alternatives such as product credits, upgrades, or issue resolution.
- If your refund is approved, payment will be processed to your original payment method within 7-10 working days.
Special Cases and Exceptions
- No refund is applicable after 7 days from purchase.
- Refunds for failed transactions caused directly by our system or payment gateway will be processed automatically within 3-21 working days (excluding third-party gateway charges where applicable).
- We reserve the right to refuse refunds if requests do not comply with this policy.
Subscription Cancellations
- You may cancel your subscription at any time. No refunds are issued for cancellation beyond the initial refund window or for billing periods already used.
- Partial refunds may be processed for unused pre-paid periods only in line with the eligibility criteria above.
How to Contact Us
For refund requests, dispute resolution, or additional questions, please contact our support team at support@smsidea.co.in.
This policy may be updated periodically. Please review this page for any changes prior to making a purchase.